Cannot locate your model number? Refer to the information below for help.
Apple laptops. Located on the frame around the screen.
Compaq laptops. Located on the frame around the screen.
Dell laptops. Located below the display, on the plastic cover above the keyboard.
Gateway laptops. Located on the sticker at the bottom of the laptop; it can be easily identified by words "MODEL NO.: " preceding it.
HP laptops. Located on upper right corner of the screen, or on the sticker at the bottom of the laptop "HP xxxxx series".
IBM laptops. Located below the display, on the plastic cover above the keyboard.
Sony laptops. Located below the display, on the plastic cover above the keyboard.
Toshiba laptops. Located on the sticker at the bottom of the laptop "Toshiba Satellite xxxx".
Need help with identifying your laptop screen size? Refer to the information below for help.
In order to determine your laptop's LCD screen you have to measure it diagonally with a ruler. If the measurement is 12.7" to 13.3", then it is a 13" screen; if the measurement is 13.7" to 14.3", then it is a 14" screen; and so on.
If you are unsure of the size of your LCD screen, check 14", as it is the most common size. Once we receive the laptop at our facility, we will make the necessary adjustments to the quoted price in case if you indicate a wrong screen size.
Like New. No usage marks and no scratches on the case, no scratches or cracks on the screen, same-as-new condition.
Good. Very minor usage marks and very minor scratches on the case, screen in ideal condition with no scratches or cracks.
Average. Minor usage marks on the keyboard, some usage marks and some scratches on the case, few scratches but no cracks on the screen.
Poor. Heavy usage marks on the keyboard, heavy usage marks and many scratches on the case, apparent scratches but no cracks on the screen, missing screws, missing Windows sticker. Presense of any cracks or heavy dents on the chassis will automatically place the laptop either in "Poor" or "Very Poor" category, depending on severity.
Very Poor.Very heavy usage marks on the keyboard, very heavy usage marks and many scratches on the case, apparent scratches but no cracks on the screen, missing screws, missing Windows sticker, broken parts (i.e., hinges, lid, screen basil, major cracks on the body), misaligned parts from previous repair attmepts.
1.Laptop Does Not Power On. If after pressing the Power On button you can't see any change on the screen (screen remains black), your laptop most likely has a serious internal hardware problem, possibly a broken main board. Please put a checkmark next to "Does not Power On" if your screen does not light up when you press the power button.
2. Cracked or Defective Screen. It is easy to visually identify a damaged screen even if your laptop does not power on. Shine a bright light on your screen and if you see many dark-black crack marks on the surface of your LCD screen, then your screen is damaged. Your LCD screen is considered defective if the image displayed is not centered on the screen, if it displays various types of vertical or horizontal color lines, or if anything about the screen display is out of the normal.
3.Bad Hard Drive. Hard Drives are usually nearly silent but some do make a muted clicking sound when they're being accessed - this is normal. However, if your HDD makes pronounced clicking noises, your system blue screens, your system keeps re-booting, you get a "Drive not formatted" message, your opearatig system is not found during boot - those are all symptoms of a failing HDD.
4.Video Card Problems. Whenever you get random system freezing, vertical lines across the screen, washed out or "fuzzy" image quality, excessive overheating, frequent lockups in graphically intensive applications, random video-driver related crashes - those are all good indicators of a failing Video Card. This mostly applies to higher end systems, with faster and more demanding videocards, which tend to fail more due to higher heat emissions.
Malfunctioning motherboard can be identified by a variety of symptoms - random system shutdowns, random freezing, inability to re-install Windows, non-working input devices, excessive overheating (usually resulting in a shutdown) and etc. Note:for Apple-made computers motherboard is called the logic board, everything else applies the same.Note2:this deduction applies to relatively minor damage, i.e. unit is able to power up or shows some signs of life (lights coming on, partial boot); for units that show no response whatsoever after pressing "Power" buttom, please use the "Does Not Power On" option.Note3:cooling system problems will be adjusted as "Motherboard Problem".
6.Previous Repair Attempted. Put a checkmark if there was any previous repair work attempted on your laptop.
7.Wi-Fi Does Not Work. Put a checkmark if your computer is unable to connect to a wireless network due to a hardware problem.
8.DC Jack Connector Problem.DC Jack isthe plug that accepts power on the laptop. Every day abuse of plugging and unplugging the AC power source wears down the solder connections on the motherboard. Here are the two most common symptoms for this damage: (i) Laptop will not accept external AC Power and constantly remains on battery, till the battery dies, (ii) You have keep moving the cord around till it starts accepting external power.
9.Signs of Liquid Spill Inside.Please put a checkmark if any liquid ever entered the the inside of your laptop. If we notice any signs of spillage inside the laptop that hasn't been declared, we will make the adjustment irregardless of any actual liquid damage being present (this is done due to unpredictable nature of liquid damage, which may start showing symptoms over a year after the spill had occured).
1. No AC Adapter. Also commonly known as a power cord; little box with a cable that goes into an electrical outlet that is used to provide AC power to your laptop. Note:For Apple portable devices a flat deduction of $15 CAD will be applied to devices with missing AC Adapter.
2. No or Bad Battery. If your laptop can run unplugged for periods of over 45 to 60 minutes, then the battery is considered in good working order. If your battery cannot run for as long, or if your laptop is physically missing a battery, please put a checkmark next to "No or bad battery."
3. Missing Hard Drive. Put a check mark next to "Missing Hard Drive" if your laptop's a hard-drive was removed and is not physically inside the chassis.
4. Missing RAM. Put a checkmark next to "Missing RAM" if your RAM memory chips had been physically removed from the laptop's chassis.
5. No CD/DVD Drive or Bad Drive. Put a checkmark "No CD/DVD Drive or Bad Drive" either if your CD/DVD drive had been physically removed from laptop's chassis or if your CD/DVD drive is broken. You can recognize a broken CD/DVD drive by lack of response from the drive when you attempt to "Eject/Insert" a disc, no sound coming from the drive when the CD/DVD disc is inserted, and your software not recognizing recently inserted CD/DVD disc.
6.Non-Working Keyboard or Missing Buttons. If any individual keys, or an entire keyboard, are missing from your laptop, or keyboard does not function properly, please put a checkmark next to "Non-Working Keyboard or Missing Buttons".